Channels
Agents respond to customers, partners, and internal stakeholders across every platform — without routing, without delay, without human involvement.
Policy enforcement (DM, group, allowlist), streaming where supported, media handling (voice transcription, image analysis, document extraction).
Rules engine on every channel: classify messages, auto-reply, route to specific agents, generate draft replies for human review.
Multiple agents can be assigned to the same channel with different scopes — customer support agent handles questions, sales agent handles leads.
Maintains conversation context across threaded platforms (Slack, Discord, Teams). Each thread tracked as a separate session.
Qorven